Privacy Policy
The Hardwood Guys Services, LLC ("The Hardwood Guys," "we," "us," or "our") knows that your privacy is important. This Policy explains how we collect, use, and protect the information you provide when you use our website at www.hardwood-guys.com, our social media pages, and any related services.
Information We Collect
In certain situations, you may provide us with personally identifiable information, which may include:
- Name
- Street address
- Telephone number
- Email address
- Project details and messages submitted through our contact forms
We may also automatically collect certain information when you access our website, including your IP address, browser type and version, operating system, device identifiers, referral source, pages viewed, and length of visit, using technologies such as cookies and web beacons.
How We Use Your Information
We may use your information to:
- Respond to estimate requests and inquiries
- Schedule and confirm appointments
- Send project updates, status notifications, and job completion notices
- Send appointment reminders and estimate follow-ups via SMS/text message
- Process payments and fulfill service orders
- Provide customer support and follow-up communications
- Send marketing communications relating to our business that may be of interest to you
- Conduct research to improve our website and services
SMS/Text Messaging Policy
By providing your phone number and opting in via our website contact form, you consent to receive text messages from The Hardwood Guys Services, LLC. These messages may include appointment reminders and confirmations, estimate follow-ups, project status updates, and job completion notifications. Message frequency varies based on your project activity. Message and data rates may apply — check with your wireless carrier for details.
Opt-out: Reply STOP at any time to any text message you receive from us. You'll get one final confirmation message and then stop receiving texts unless you re-subscribe.
Help: Reply HELP to any message for assistance, or call us at (470) 826-3581.
Text messaging is not required to use our services — you can always reach us directly by phone. We will not share your phone number with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages. Compatible carriers include major U.S. carriers such as AT&T, Verizon, T-Mobile, and others.
Cookies and Tracking Technologies
When you visit our website, we may send a cookie to your computer. Cookies are small files placed on your hard drive that help us recognize return visitors and improve your experience. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. We may also use web beacons (clear GIFs) to access cookies and count users who visit our website or open our email messages.
Third-Party Advertising
We may partner with third-party ad networks to display advertising on our website or manage our advertising on other websites. These partners may use cookies and web beacons to collect non-personally identifiable information about your activities to provide you targeted advertising based on your interests.
Information Sharing and Disclosure
We do not sell, trade, or rent your personally identifiable information to third parties. We may disclose your information to trusted service providers who assist us in operating our business (for example, scheduling software, SMS messaging platforms, and payment processors), provided they agree to keep your information confidential; as required by law, including in response to subpoenas, court orders, or legal proceedings; or in connection with a sale, merger, or transfer of our business assets.
Data Security
We use reasonable and industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Access and Updates to Your Information
You may access, correct, update, or request deletion of your personally identifiable information by contacting us using the information below. We will respond to your request within 30 days.
Opting Out
You may opt out of promotional/marketing emails by clicking the "Unsubscribe" link in our emails. You may opt out of text messages by replying STOP. Please note you may continue to receive transactional communications related to active projects.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We will never use your information in a materially different way without providing you an opportunity to opt out.
How to Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- The Hardwood Guys Services, LLC
- Phone: (470) 826-3581
- Email: team@hardwood-guys.com
- Website: www.hardwood-guys.com
Questions About Your Project?
Call 470-826-3581 or request a free estimate.
Request a Free Estimate
Quick contact — a member of our team will call or text you back, usually the same business day.
Thanks — We'll Be In Touch
A member of The Hardwood Guys team will call or text you during business hours (Mon–Fri, 7AM–5PM).